The process differs between JDirectItems Auction and other sites. Please refer to the steps below.

JDirectItems Auction

To ask a question to a seller of an item you want to buy, you can contact customer service with the auction ID, and they will send your question to the seller.

* Be sure to specify the auction ID when contacting customer service.

* Depending on the content of the question, we may not be able to respond. If you wish to negotiate a price reduction, please also refer to see here.

* Questions cannot be asked about auctions that have already ended.

* Please refrain from directly contacting the sellers for items you wish to purchase using our service. 

Other Sites

If you have a question about an item, please add the item to your shopping cart and contact customer service with your order number.

* We do not provide inquiry services for BAPE.COM, Suruga-ya, or Amazon.co.jp.

* Be sure to provide your order number when contacting customer service.

* Depending on the content of the question, we may not be able to respond. If you wish to negotiate a price reduction, please see here.

* For some sites, we may use your name and email address to submit inquiries.

* Please refrain from directly contacting the sellers for items you wish to purchase using our service.