Please double-check the following:

• Expiration Date

Check that the coupon has not expired.

• Usage Limit

If the coupon has a usage limit, verify that it has not already been used.

• Site Eligibility

Check if the coupon is valid for a specific site and whether it can be applied there.

• Payment Method Eligibility 

Confirm whether the coupon is valid for Charge 1 or Charge 2.

• Eligible Service

Coupons for our services "FROM JAPAN" and "FROM USA" cannot be used interchangeably.

If the coupon still cannot be used after checking all of the above, please contact customer service with the coupon code and order number.