Frequently Asked Questions

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Last Updated: 2026-10-19 19:28:33 +0900

A proxy purchasing service is a service that helps you buy items from Japan and have them shipped overseas. For example, if a Japanese online store or individual seller does not offer international shipping, we can purchase the item on your behalf and handle the shipping process for you. Please note that we act as an intermediary between you and the original seller we do not sell the items ourselves. Shipping is carried out through our partnered shipping companies. Since we are not a shipping company, matters such as package handling during transit or customs clearance are ultimately decided by the shipping carrier and local customs authorities. We do our best to check the condition and details of the items before shipping, but the final responsibility lies with the original seller. That said, if any issues arise, please rest assured that we will do everything we can to assist you.

Last Updated: 2026-10-19 19:25:33 +0900

As there is a risk of unexpected damage to the item or a potential impact on its value, we generally do not offer services such as disassembly, removal, or cutting of products. However, if a part of the item falls under restricted goods, we may be able to assist depending on the condition of the item. If you would like to request this, please contact our customer service team and include your reference number.

Last Updated: 2026-10-19 19:32:09 +0900

Items classified as fragile will display a "Fragile Item" icon (a red broken glass symbol) on the shipping instructions page. For any shipment that includes items marked with this icon, our staff will carefully inspect and package the items to ensure safe delivery. As a result, the international shipping cost will be provided after packaging has been completed. Fragile items are typically packaged with two layers of cushioning material and double-layered cardboard boxes, ensuring they are securely and carefully packed before shipment. You may select your preferred shipping method in advance; however, depending on the final size and weight after packaging, we may not be able to accommodate your request. In some cases, we may need to divide the shipment into multiple parcels based on your selected shipping method. Please note that we are unable to accept changes to the shipping method or requests for size adjustments after packaging is complete. Thank you for your understanding. Want to know how items are packed? You can see how items are packed in our packaging guide. For more details on international shipping fees and packaging, please also see our blog article.

Last Updated: 2026-10-01 19:31:37 +0900

To ensure safe delivery, we follow internal packaging guidelines and, as a rule, do not accept specific packaging instructions from customers. We appreciate your understanding and cooperation.

Last Updated: 2025-08-13 09:07:54 +0900

To minimize international shipping costs, we generally dispose of the shipping box used by the seller and store only the item itself. However, the shipping box will be retained if any of the following conditions apply: ・The box has a brand logo or printed markings. ・The box is deemed necessary for safe storage or shipping. If you would like us to keep the seller’s original box, please contact our Customer Service team with your management number before the item arrives at our logistics center. When to Contact Us: ・For JDirectItems auctions: After the auction is won ・For purchases from other sites: After completing Invoice 1 payment

Last Updated: 2025-08-13 09:09:34 +0900

Please enter your coupon code before placing your first bid in the auction, and click the “Apply” button. Once you have placed a bid, you will no longer be apply a coupon to that auction—so be sure to apply it when bidding.  If you encounter an error when using a coupon, please contact Customer Service and include the following details: Order number The coupon code you tried to use A screenshot of the error message

Last Updated: 2025-08-13 09:10:39 +0900

We classify an item as "used" if any of the following conditions apply: It has been previously owned or used by an individual and so is not brand new. Even if the item is new and unopened, it is considered used if it was not purchased directly from the manufacturer or an authorized retailer/agent, but instead changed hands through a third party. As a result, even if a product is listed as “new/unopened” on sites like Mercari, Rakuma, JDirectItems Flea Market, or JDirectItems Auction, we will handle it as a used item. When an item arrives at our facility, we inspect it based on the description and images on the product page to check for discrepancies or major damage. However, please note that the following conditions are not covered under our Purchasing Plan for used items: Dirt, stains, dents, fraying, scratches, discoloration, breakage, or chips We appreciate your understanding and cooperation.

Last Updated: 2025-08-13 09:11:24 +0900