Frequently Asked Questions

Items classified as fragile will display a "Fragile Item" icon (a red broken glass symbol) on the shipping instructions page. For any shipment that includes items marked with this icon, our staff will carefully inspect and package the items to ensure safe delivery. As a result, the international shipping cost will be provided after packaging has been completed. Fragile items are typically packaged with a two-layers of cushioning material and double-layered cardboard boxes, ensuring they are securely and carefully packed before shipment. You may select your preferred shipping method in advance; however, depending on the final size and weight after packaging, we may not be able to accommodate your request. In some cases, we may need to divide the shipment into multiple parcels based on your selected shipping method. Please note that we are unable to accept changes to the shipping method or requests for size adjustments after packaging is complete. Thank you for your understanding.

Last Updated: 2025-08-13 09:07:33 +0900

To ensure safe delivery, we follow internal packaging guidelines and, as a rule, do not accept specific packaging instructions from customers. We appreciate your understanding and cooperation.

Last Updated: 2025-08-13 09:07:54 +0900

To minimize international shipping costs, we generally dispose of the shipping box used by the seller and store only the item itself. However, the shipping box will be retained if any of the following conditions apply: ・The box has a brand logo or printed markings. ・The box is deemed necessary for safe storage or shipping. If you would like us to keep the seller’s original box, please contact our Customer Service team with your management number before the item arrives at our logistics center. When to Contact Us: ・For JDirectItems auctions: After the auction is won ・For purchases from other sites: After completing Invoice 1 payment

Last Updated: 2025-08-13 09:09:34 +0900

Please enter your coupon code before placing your first bid in the auction, and click the “Apply” button. Once you have placed a bid, you will no longer be apply a coupon to that auction—so be sure to apply it when bidding.  If you encounter an error when using a coupon, please contact Customer Service and include the following details: Order number The coupon code you tried to use A screenshot of the error message

Last Updated: 2025-08-13 09:10:39 +0900

We classify an item as "used" if any of the following conditions apply: It has been previously owned or used by an individual and so is not brand new. Even if the item is new and unopened, it is considered used if it was not purchased directly from the manufacturer or an authorized retailer/agent, but instead changed hands through a third party. As a result, even if a product is listed as “new/unopened” on sites like Mercari, Rakuma, JDirectItems Flea Market, or JDirectItems Auction, we will handle it as a used item. When an item arrives at our facility, we inspect it based on the description and images on the product page to check for discrepancies or major damage. However, please note that the following conditions are not covered under our Purchasing Plan for used items: Dirt, stains, dents, fraying, scratches, discoloration, breakage, or chips We appreciate your understanding and cooperation.

Last Updated: 2025-08-13 09:11:24 +0900

Even if a campaign or discount is being offered by the seller, the product price will be based on the amount at the time we officially complete the order. As our website is not directly linked to shopping or marketplace sites, discount information from those sites may not be reflected on our product pages. Additionally, since the product order is placed after the payment for "Invoice 1" is completed, there is a possibility that a campaign may end or the discount amount may change in the meantime. For this reason, for sites that require a manual quote, we will provide an estimate based on the price before any discounts are applied. To ensure smoother order processing, please keep the following points in mind: Enter any preferred discount details or campaign periods in the request field beforehand (※) Submit your estimate request well in advance Complete payment for Invoice 1 promptly once the estimate is finalized If a discount is successfully applied during the ordering process by our staff, the difference will be refunded via your original payment method. If you believe a discount was applied but you have not received a refund, please contact our customer service with your order reference number. * The following types of discounts are not supported. Thank you for your understanding: Coupons that can only be used once per person or per account Review-based discounts   * For items offering review-posting discounts, the order will be placed as if the “No review” option was selected.

Last Updated: 2025-09-10 16:24:38 +0900