Custom duties have been applied / Package stuck in customs

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Depending on local regulations and the specific item customs duties in your country may be applied. 


Customs duties or taxes which may be incurred, are separate to the Charge 1 & Charge 2 payments made to us. 

Customs clearance procedures and payment of duties are to be handled by the customer.

Regulations vary by country or region, so we are unable to provide precise guidance.


For details on customs clearance and duties, please contact your local customs office directly.

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